Shipping
Australia
Australian orders are dispatched from Newcastle, New South Wales. All orders are shipped with Australia Post, with tracking available.
All Australian Orders: Shipped as FREE Standard Shipping (or Express Shipping for $5).
We aim to dispatch your order same/next business day.
Estimated Delivery Time
| State | Standard | Express |
| NSW + ACT | 1-3 Days | 1-2 Days |
| VIC + QLD | 3-5 Days | 2-3 Days |
| SA + TAS | 3-7 Days | 2-3 Days |
| WA + NT | 5-8 Days | 2-4 Days |
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
Rest of the World
Rest of the world orders are dispatched from Newcastle, Australia - we aim to dispatch your order same/next business day. All orders have tracking available.
Available Rates
| Rate Type | Cost (AUD) | Estimated Delivery Time |
| Standard | $15 | Dependent on the country |
| Express | $20 | Dependent on the country |
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
United States
IMPORTANT INFORMATION: We have had to temporarily suspend shipping to the United States effective from the 17th of August 2025. The reason behind this temporary suspension is due to the recent changes with regards to tariffs, which has resulted in our current shipping process no longer being viable. We are working on solutions so that we can start shipping to you again soon.
United States orders are dispatched from Newcastle, Australia - we aim to dispatch your order same/next business day. All orders have tracking available.
Available Rates
| Rate Type | Cost (AUD) | Estimated Delivery Time |
| Economy (No Signature) | Suspended | 5-12 Business Days |
| Standard | Suspended | 4-8 Business Days |
| Express | Suspended | 2-4 Business Days |
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
Customs Charges (Taxes & Duty Fees)
International customers may be charged taxes/duties by your local local customs office. The charges will vary country to country and are dependent on a range of factors - to find out more, we recommend contacting the relevant authority for your location. These payments are the responsibility of the customer and Calming Hearts will not be held responsible for these.
If you would like to order our products and not worry about taxes, duty fees or VAT Costs, please head to our Etsy page and order from there, as this will be factored in as a cost upon purchasing. Etsy site: https://calminghearts.etsy.com
If you choose not to pay taxes and duties payable upon import and your package is returned to us, you will be eligible to receive a refund for the value of your product - you will not be refunded the shipping fee.